In most cases, we find that users submitting support requests informing us they are not getting emails  is for a couple reasons:


  1. An Administrator or Manager entered the incorrect email address when creating the Employee record. Please ensure you double-check that the email added is correct. (Note:  Emails are not case sensitive)

  2. If after ensuring the email address is correct and resending the activation email to the user, the affected user should also check any spam or mailbox filters in their email client.


If they still are not receiving these emails after following both of these steps please go ahead and contact our Support Team.