To update your payment method there are two methods.
1. The Account Owner or other designated contacts who received dunning/billing emails should also have links to Pay Now and/or Update Payment Method which can also be used if your current payment method recently failed. This is the easiest method and does not require any login to the Billing Portal.
2. The second method is the Account Owner can log into Mobility Route. From the top right menu, select "My Subscription". That will bring up the below subscription management page.
If you need further assistance be sure to contact us. Our team cannot handle updates to payment method via phone, email, mail, texting, etc. For your security, all payment methods must be provided via self-service and cannot be handled by our staff. These methods are either not secure or have other associated risk, meaning they likely are not even PCI-DSS compliant, or following appropriate NACHA banking regulations. Here are a few examples of things you/we cannot do:
- Emailing/faxing a voided check, bank account numbers, or pictures of your debit/credit card to us.
- Mailing copies of the items noted above by postal mail.
- Calling us and providing payment information over the phone.
- Asking us to call you to provide this information over the phone. We can assist the Account Owner with updating payment information themselves, but we cannot do it for you.
- We will NEVER call you and ask for payment method over the phone. If someone calls you about a payment issue they will always ask you to update it yourself.